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UPK: Developer Recorder Crashes and Event Viewer Displays "Faulting Module WngHook DLL" (Doc ID 2150639.1)

Last updated on FEBRUARY 04, 2019

Applies to:

User Productivity Kit - Version to [Release 12.1]
Information in this document applies to any platform.


On : 12.1.2 version, Recorder

While recording the computer freezes and UPK Recorder crashes.  The workstation requires to be powered off and restarted.


Windows Event Viewer


Faulting Application name: OdDev.exe, version
Faulting Module Name: WngHook.dll, version
Exception Code: 0xx0000417
Fault Offset: 0x000121ed
Faulting process id: 0x19c14
Faulting application path: c:\program files (x86)\user productivity kit\upk developer 12_1client\oddev.exe
Faulting module path: c:\program files (x86)\user productivity kit\upk developer 12_1client\wnghook.dll

The issue can be reproduced at will with the following steps:
1. Launch Developer
2. New topic
3. Start Recorder in Automatic
4. Authenticate to application
5. Click on a link in application link
6. Security message
7. Developer freezes
8. Restart of computer is required.  Using the Task Manager to end process is not available screen is black.


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