UPK: Developer Recorder Crashes and Event Viewer Displays "Faulting Module WngHook DLL"

(Doc ID 2150639.1)

Last updated on JULY 07, 2017

Applies to:

User Productivity Kit - Version 12.1.0.2 to 12.1.0.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Recorder

ACTUAL BEHAVIOR
---------------
While recording the computer freezes and UPK Recorder crashes.  The workstation requires to be powered off and restarted.

 

Windows Event Viewer

---------------------------------

Faulting Application name: OdDev.exe, version 12.1.0.46090
Faulting Module Name: WngHook.dll, version 12.1.0.59
Exception Code: 0xx0000417
Fault Offset: 0x000121ed
Faulting process id: 0x19c14
Faulting application path: c:\program files (x86)\user productivity kit\upk developer 12_1client\oddev.exe
Faulting module path: c:\program files (x86)\user productivity kit\upk developer 12_1client\wnghook.dll



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Developer
2. New topic
3. Start Recorder in Automatic
4. Authenticate to application
5. Click on a link in application link
6. Security message
7. Developer freezes
8. Restart of computer is required.  Using the Task Manager to end process is not available screen is black.


Cause

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