Null Invoice Text Subline Causes Service Main Billing to Fail (Doc ID 2150646.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

ACTUAL BEHAVIOR
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For a some contracts the 'Invoice Text' field is NULL at the Sub Line level after applying patch 22569397:R12.OKS.B. This can also happen on upgraded contracts.

This causes the Service Main Billing Program to fail with the error: ORA-01400: cannot insert NULL into ("AR"."RA_INTERFACE_LINES_ALL"."DESCRIPTION")


EXPECTED BEHAVIOR
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The Null 'Invoice Text' field should not cause the Service Main Billing Program to fail and create invalid invoices.


BUSINESS IMPACT
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The issue has the following business impact:

After patch#22569397 was applied in production when the invoice text is missing at the sub line level the Service Main Billing  Program fails for that particular line and an invoice with partial amount (incorrect invoice) is created.

Changes

Apply a patch with file OKSPARFB.pls version 120.27.12010000.41 

Cause

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