12.2.4 Create Service Request Form Opens Slow About 10 Seconds

(Doc ID 2150908.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

In 12.2.4 accessing Create Service Request form opens slow about 10 seconds whereas using the page of «Agent Dashboard» («My Service Requests» or «My Group Service Requests») service requests takes about 1-2 seconds to open.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms