ARCMREQ | Notification Approved By Delegate Is Not Reflecting The Correct Name (Doc ID 2151514.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Other Issues

ACTUAL BEHAVIOR
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ARCMREQ | Notification approved by delegate is not reflecting the correct name

In ARCMREQ workflow, the first level of approval is collector level. We have a business process where collector delegates the workflow item to his manager for first level approval. When manager approves it goes to the second level, which is the user with appropriate approval limits.

When the dispute is approved by Collector's manager & sent for second level approval, it is not reflecting the correct name of the person who approved it.

In the attached case, the approval is provided by SWIFTK, but it is reflecting the name of MORRISL when it comes to the user with approval limits.

Cause

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