OKC_CONTRACTS_UNEXP_ERROR when Changing Owner Account in Installed Base

(Doc ID 2151596.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version,

When attempting to Change owner of the instance for a contract that has expired, the following error occurs.

OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: no data found)

The issue can be reproduced at will with the following steps:
1. Perform change owner of an instance where the contract is expired and receive the error.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms