Viewing Asset Detail Hierarchy Results in Error Message: A Valid Asset Number May Not Have Been Entered (Doc ID 2151674.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to view Asset Detail in Oracle Hierarchy, the following error occurs.


ERROR

A valid Asset Number may not have been entered. Click on the flashlight to do a search for the Asset.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User.
2. Navigation: Asset > Hierarchy (From dropdown) > View Asset Details.
3. Select an Attribute Group > Click Return button.
4. Attempt to return to Hierarchy page > Error is observed.




Cause

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