While Trying To Enable Final Flag For ‘Cancelled By User’ Status, Getting The Error "You cannot change the closed flag for this status because the status is being used"

(Doc ID 2152190.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

While trying to enable Final flag for ‘Cancelled by User’ Statuses, getting the below error

ERROR
-----------------------
You cannot change the closed flag for this status because the status is being used


STEPS
-----------------------
The issue can be reproduced at will with the following steps
1. Navigation : Field Service - > Service Request - > Service Request Statuses.
2. Trying to set the Final flag for the Sr status



Changes

 

Cause

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