Usage Column Displays Invalid Characters On Isupport KB Advance Search Results

(Doc ID 2152194.1)

Last updated on JULY 24, 2016

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Others

Solution Advanced Search Usage column displays invalid ( " ") HTML space characters in usage column on iSupport Knowledge Base After R12.2.4 upgrade


( " ") HTML space character is shown in Usage column when the user expands search results in summary column of search results



The invalid characters should not be displayed

The issue can be reproduced at will with the following steps
iSupport Business User>
 Support Tab>
Select button for Advanced Search>enter criteria in Summary> Search Solutions> on results click + sign to display invalid character


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