Usage Column Displays Invalid Characters On Isupport KB Advance Search Results (Doc ID 2152194.1)

Last updated on JULY 24, 2016

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Others

Solution Advanced Search Usage column displays invalid ( " ") HTML space characters in usage column on iSupport Knowledge Base After R12.2.4 upgrade

ACTUAL BEHAVIOR
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( " ") HTML space character is shown in Usage column when the user expands search results in summary column of search results

EXPECTED BEHAVIOR

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The invalid characters should not be displayed



STEPS
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The issue can be reproduced at will with the following steps
iSupport Business User>
 Support Tab>
Select button for Advanced Search>enter criteria in Summary> Search Solutions> on results click + sign to display invalid character


Cause

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