How Does The Service Request Note from Agent Dashboard Get Saved In JTF Tables? (Doc ID 2152319.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

The Service Request notes is saving the data in jtf_notes_tl table with HTML Tags when being created from Agent Dashboard.This is not suitable for reporting purpose.Is there a way to get normal text?
 

Solution

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