AP Invoice Is Not Routing For Approval after discarding the existing line and adding new line (Doc ID 2153271.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

1. DESCRIPTION OF THE LOSS OF FUNCTIONALITY
------------------------------------------------------
In Oracle Payables, When user try to initiate  the approval after discarding the line and adding the new one status is "Not Required"



2. BUSINESS IMPACT
----------------------
Due to this issue, users cannot pay supplier on-time. Late payments affect the payment terms established by suppliers and consequently disrupts the business continuity of the organization. Moreover, the current payables accounting period cannot be closed. Problematic transactions will have to be swept to the following period, which is not in agreement with the date in which the transactions occurred.


3. STEPS OR EVENTS THAT LEAD TO THE ISSUE OCCURRING
----------------------------------------------------------------
The issue can be reproduced at will with the following steps:

1. Using Payables Manager responsibility

2. Navigate to Invoices : Inquiry > Invoice

3. Query the problematic invoice

4. Discard the existing line

%. Add a new line


4. ENVIRONMENT IN WHICH ISSUE IS OBSERVED
---------------------------------------------------
Product: Oracle Payable
Release: 12.1.3
Database: No information provided because the issue is not database or platform specific.
Platform: Linux
Instances Affected: Test and Production
System Names: This information is not relevant for the resolution of the issue.
Affecting Certain Users? The issue is consistently observed with all the users.


5. EXPECTED OR ACCEPTABLE RESULT
-----------------------------------------
Able to initiate the approval


6. WHAT IS WORKING
-----------------------
This information is not required for further clarification.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms