Ship To Address Not Defaulting In Part Requirements Page When Accessed Through Field Service Technician Portal (Doc ID 2153496.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Spares Logistics

ACTUAL BEHAVIOR
---------------
In Field Service Technician Dashboard > Update Tasks > Part Requirements > when trying to use a Technician address type the Ship To Address is not defaulted

EXPECTED BEHAVIOR
-----------------------
Ship To Address should default correctly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Logon with the technician account and go to FSTP > Update Task > Part Requirements
2. The Ship To Address is not defaulted
3. But when using the Service Request form > Tasks tab > Parts > the Ship To Address is defaulted correctly.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms