Ship To Address Not Defaulting In Part Requirements Page When Accessed Through Field Service Technician Portal
(Doc ID 2153496.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Spares Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Spares Logistics
ACTUAL BEHAVIOR
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In Field Service Technician Dashboard > Update Tasks > Part Requirements > when trying to use a Technician address type the Ship To Address is not defaulted
EXPECTED BEHAVIOR
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Ship To Address should default correctly
STEPS
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The issue can be reproduced at will with the following steps:
1.Logon with the technician account and go to FSTP > Update Task > Part Requirements
2. The Ship To Address is not defaulted
3. But when using the Service Request form > Tasks tab > Parts > the Ship To Address is defaulted correctly.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |