Default Strategy is always assigned instead of Bankruptcy Strategy (Doc ID 2153753.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Collections Administration

ACTUAL BEHAVIOR
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Default strategy is assigned instead of bankruptcy strategy even though we have assigned  one active bankruptcy strategy at account level.

EXPECTED BEHAVIOR
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Bankruptcy strategy should be assigned

STEPS
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The issue can be reproduced at will with the following steps:


1. Select a customer as bankrupt from UWQ
2. Select the account number and create the bankruptcy
3. Notification sent to Collector's Supervisor
4. Notification is approved and IEX: Collection Strategy Work Flow is initiated

Default strategy is assigned instead of bankruptcy strategy.

Cause

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