Default Strategy is always assigned instead of Bankruptcy Strategy
(Doc ID 2153753.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Advanced Collections - Version 12.2.5 and later Information in this document applies to any platform.
Symptoms
On : 12.2.5 version, Collections Administration
ACTUAL BEHAVIOR ---------------
Default strategy is assigned instead of bankruptcy strategy even though we have assigned one active bankruptcy strategy at account level.
EXPECTED BEHAVIOR ----------------------- Bankruptcy strategy should be assigned
STEPS ----------------------- The issue can be reproduced at will with the following steps:
1. Select a customer as bankrupt from UWQ 2. Select the account number and create the bankruptcy 3. Notification sent to Collector's Supervisor 4. Notification is approved and IEX: Collection Strategy Work Flow is initiated
Default strategy is assigned instead of bankruptcy strategy.
Cause
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