Default Strategy is always assigned instead of Bankruptcy Strategy

(Doc ID 2153753.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Collections Administration


Default strategy is assigned instead of bankruptcy strategy even though we have assigned  one active bankruptcy strategy at account level.

Bankruptcy strategy should be assigned

The issue can be reproduced at will with the following steps:

1. Select a customer as bankrupt from UWQ
2. Select the account number and create the bankruptcy
3. Notification sent to Collector's Supervisor
4. Notification is approved and IEX: Collection Strategy Work Flow is initiated

Default strategy is assigned instead of bankruptcy strategy.


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