Customer Merge does not update orig_system_bill_customer_ref correctly in ra_interface_lines_all (Doc ID 2154022.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
While running the customer merge, the pending data in autoinvoice interface table for ra_interface_lines_all > orig_system_bill_customer_ref is wrongly updated; which makes the autoinvoice line invalid.


EXPECTED BEHAVIOR
-----------------------
Expect the customer merge to populate the correct data in autoinvoice interface table for ra_interface_lines_all > orig_system_bill_customer_ref.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Account Merge > Run the merge
3. Review the logs and the autoinvoice interface and notice that the ra_interface_lines_all > orig_system_bill_customer_ref is not correctly populated



Cause

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