My Oracle Support Banner

iReceivables Manage Additional Customer Access Webpage Takes Long Time To Open (Doc ID 2154039.1)

Last updated on MAY 11, 2020

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.


Manage Customer Account Access page takes long time to open or even doesn't open sometime.

Steps to Reproduce :

Responsibility : iReceivables External User

Navigation :      Manage Customer Account Access tab > Hit Request Additional Customer Access button

                           Verify the time taken to open the web-page.


AWR Report shows the expensive query :


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 2. Bug Summary
 3. Fixed Files
 4. Recommended Patches
 5. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.