iReceivables Manage Additional Customer Access Webpage Takes Long Time To Open

(Doc ID 2154039.1)

Last updated on JULY 03, 2016

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Manage Customer Account Access page takes long time to open or even doesn't open sometime.

Steps to Reproduce :

Responsibility : iReceivables External User

Navigation :      Manage Customer Account Access tab > Hit Request Additional Customer Access button

                           Verify the time taken to open the web-page.

 

AWR Report shows the expensive query :

Cause

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