How To Generate Customer Statement When Balance Is Zero? (Doc ID 2154082.1)

Last updated on JULY 23, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Responsibility : Receivables Manager
Navigation : Print Documents-->Statements

Consider these 2 TEST Cases:

Case 1: If we create an invoice say 1000 using a particular customer/site and a credit memo say -1000 using same customer/site not applied to invoice. Net Balance is zero but transactions still open then we are unable to generate Customer Statement.

Case 2: If we apply the Credit Memo to the Invoice, such that the balance remaining is 0, and the transactions are closed, we are unable to generate Customer Statement.

In either of these cases, Customer Statement will not be generated.

Solution

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