"Failure of Web Server bridge: No backend server available for connection" Exception When Conducting a Filtered Search For Buy Shipments (Doc ID 2154207.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Transportation Management - Version 6.4.1 to 6.4.3 [Release 6.4]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When conducting a filtered search on the buy shipment screen, the following error is seen intermittently.

ERROR
---------------



EXPECTED BEHAVIOR
-----------------------
It is expected to be able to conduct a search for buy shipments without exceptions.

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Login to OTM and navigate to Shipment Management > Buy Shipments screen
2. Enter a search criteria and click Search
3. OTM process the search for several minutes and throw the exception.


BUSINESS IMPACT
-----------------------
Users are unable to able to view shipments in OTM Production and this is impacting their day to day work.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms