Service - Knowledge Base: Adding a Second Attachment Overwrites The Original Attachment Description

(Doc ID 2154550.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


Not able to added second attachment in Knowledge Base


(R) Knowledge Base Worker
(N) Open the solution and click on Lock and update.

- Add an Attachment (short or long)
- Click on Apply and submit.

=> Attachment is added with out issue

- Again open the Solution to add a second attachment. (by clicking lock and update) and click on attachment.
- Click on Apply

=> Get an error.


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