Service - Knowledge Base: Adding a Second Attachment Overwrites The Original Attachment Description
(Doc ID 2154550.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Knowledge Management - Version 12.2.4 and laterOracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
Symptoms
Not able to add second attachment in Knowledge Base
Steps:
(R) Knowledge Base Worker
(N) Open the solution and click on Lock and update.
- Add an Attachment (short or long)
- Click on Apply and submit.
=> Attachment is added with out issue
- Again open the Solution to add a second attachment. (by clicking lock and update) and click on attachment.
- Click on Apply
=> Get an error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |