Email Center- Queued Messages Too Slow / Not Showing (Doc ID 2155176.1)

Last updated on JULY 23, 2016

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Message Component

ACTUAL BEHAVIOR
---------------
Email Center- Queued Messages taking to long to retrieve or not showing on some accounts

EXPECTED BEHAVIOR
-----------------------
Show queued Messages in a shorter time frame.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Email center agent console ->email center agent console ->Queues
2. Switch account: select account and click on Go.


Cause

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