Mobile Sales Orders Getting 'No Results Found' On The Mobile App For Sales Orders (Doc ID 2155312.1)

Last updated on JULY 07, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


(Mobile Sales Orders): Getting 'No Results Found' on the Mobile App for Sales Orders

We have followed the information from <Note 2014171.1> and are still not able to get any results on the Mobile App for Sales orders.

Unable to view sales order details on mobile Android in R12.1.3.
User is trying to view the sales order and other details in Android .
Users have the capability of logging into sales order suite through mobile Apps and seeing following:


ERROR
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No Results Found



STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to mobile app with userid/pwd.
2. click on My customers.
3. Input ' - single apostrophe in the "Type search keywords" area
4. Click on Search of the keyboard.
5. OBSERVED BEHAVIOR: No Result found message is shown


Cause

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