Configurator Fails to Open With Error - Please return to OM form/Import after completion of concurrent request id ##### (Doc ID 2155500.1)

Last updated on AUGUST 07, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.25.45 version, Transaction Entry

When attempting to launch Configurator from a sales order, the following error occurs. One model specifically is affected, and all associated sales orders cannot be configured.

ERROR
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Please return to OM form/Import after completion of concurrent request id ########


STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Create a new sales order
3. Add an order line
4. Select "Configurator"
5. Error occurs

Cause

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