When Cancelling Order Line For ATO Item Receiving Message "ATP Process Resulted In No Data" (Doc ID 2156026.1)

Last updated on JUNE 29, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations
When attempting to cancel an ATO item in sales order - only one line going to Cancelled status and all others items are not getting cancelled. the following error occurs.

ERROR
-----------------------
"ATP Process resulted in no Data'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Nav: Order, Returns > Sales Orders

Cause

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