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After iStore User Registration, Account Number Details Are Not Searchable In Customer Standard. (Doc ID 2156034.1)

Last updated on JANUARY 12, 2021

Applies to:

Oracle iStore - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After iStore user registration, customer standard account information is not searchable.

EXPECTED BEHAVIOR
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Customer standard account details should be visible and searchable.

STEPS
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The issue can be reproduced at will with the following steps:
1. Before user registration, Customer standard account details are searchable.
2. Register iStore user against the account number using the "Register as user existing company"
3. Search the customer standard again for the same account
4. Search return no records.


Cause

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In this Document
Symptoms
Cause
Solution


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