CRM Service: Data Type Of Attachments On Service Requests Are Not Recognized

(Doc ID 2156653.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Customer Care - Version 12.1.3 and later
Oracle Depot Repair - Version 12.1.3 and later
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3 -

When uploading attachments to Service Requests sometimes it is not possible to open the file from the local browsers.
Noticed that when the filenames contain spaces characters, the file name and type is not recognized.
So the file content appears to be intact but there is an issue with some filenames that are not handled properly - possibly due to some special characters.

Steps:

(R) Service
(N) Create Service Requests > Service Requests
 - Open SR
 - Attach file

What Is Working:

- It works fine with Internet Explorer.
- File can still be downloaded. Then knowing with which application to open it, it is possible to view the contents.

Cause

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