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How to Generate a Refund - Can a Customer be set up as a Supplier for funds Refund purposes (Doc ID 2156836.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

The intention is to create a refund to a customer. Do we need to create the Customer as a Supplier as well and have the two records linked somehow ? In this instance the user attempted to do this and created a refund but the payment created for the refund was created without a Supplier Number (for the Supplier record the user created). Need to find out why there is no link between the Customer and Supplier records.
 

Solution

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