"Can not find service time for the src/dest/rate service combination" Exception When Planning Shipments Using OracleSpatial External Service Engine (Doc ID 2157129.1)

Last updated on JULY 01, 2016

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When planning shipments using the OracleSpatial external service engine, the planning is failing to find a service time solution and the following error is observed in the log:

ERROR
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EXPECTED BEHAVIOR
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It is expected to be able to plan shipments successfully with no exceptions.

STEPS
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The issue can be reproduced with the following steps:

1. Plan a shipment that will use the OracleSpatial external service engine for rate service.
2. The planning will fail with the above exception found in the log.

Cause

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