Workflow Notifications Format Alignment Problem with Column and Data (Doc ID 2157236.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Workflow - Version 12.2.4 to 12.2.5 [Release 12.2]
Oracle Applications Framework - Version 12.2.4 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.2.4 using Approvals - Req, PO:

Actual Behavior
Purchase request email notification is not aligned and with no borders.
Purchase requisition email notification body has jumbled formatting and borders are not alignment with columns.
This only affects email notification in outlook, when we open this notification via browser it looks perfect and the worklist view of the notification is correct as well.

Expected Behavior
Body of email notification should not be different in outlook.

The issue can be reproduced with the following steps:
1. Submit a Purchase Requisition for approval.
2. The Approver opens the email for approval.
3. The Approver sees the issue in the notification.

The issue has the following business impact:
Due to this issue, users do see the same layout of the email body.

Cause

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