Unexpected Error When Clicking on Agent Dashboard

(Doc ID 2157459.1)

Last updated on JULY 17, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Dashboard

When attempting to open Agent Dashboard
the following error occurs.

ERROR
-----------------------
 "You have encountered an unexpected error. Please contact the system administrator for assistance."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to 'Customer Support Specialist' Responsibility -> Agent Dashboard.

The page is opened with error and below is the exception details,

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.cs.csz.dashboard.server.DashboardAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:282)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:81)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1354)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:585)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:473)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/cs/csz/dashboard/webui/DashboardSDeskPG, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
<Line 2, Column 1>: XML-20108: (Fatal Error) Start of root element expected.
at oracle.adf.mds.internal.MetadataManagerBase.getUserCustomizationData(MetadataManagerBase.java:2503)
at oracle.adf.mds.internal.MetadataManagerBase.getTransAndCustHelper(MetadataManagerBase.java:2426)
at oracle.adf.mds.internal.MetadataManagerBase.getTransAndCust(MetadataManagerBase.java:2112)
at oracle.adf.mds.internal.MetadataManagerBase.findElement(MetadataManagerBase.java:1482)

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms