Unable to Change "Return Reason" Field to NULL for Return Order in the Sales Order Form (Doc ID 2157622.1)

Last updated on JULY 08, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Find updating "Return Reason" field to NULL for Return Order in the Sales Order form,
but "Return Reason" get back to original value.

Expected Behavior
Expect "Return Reason" can be updated to NULL.

Steps to Reproduce

  1. Change "Return Reason" of order header to NULL
  2. Save => FRM-40400: Transaction complete: 1 records applied and saved.
  3. Re-query the order but "Return Reason" is not changed to NULL.

Cause

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