UPK: Error "The license key file supplied is not compatible with the software" when Installing UPK and ESP (Doc ID 2157783.1)

Last updated on JULY 05, 2016

Applies to:

User Productivity Kit - Version 11.1.0.0 and later
Information in this document applies to any platform.

Symptoms


Installing UPK Developer 12.1.0.1 on a new machine triggers the below error:
"The license key file supplied is not compatible with the software being installed.
Please contact your system administrator. The installation will now be cancelled."


Cause

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