Agent Dasboard :DashboardPG Does Not Support The Browser Functionality 'open New Tab' (Doc ID 2158405.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

DashboardPG does not support the browser functionality 'open new tab'.

In the daily business of agents it is very important to toggle between Service Requests  and tasks.
So need the functionality to be able to open the Service Requests in different tabs of the same browser window.

Solution

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