Customers Online:Visualize Relationship Page Errors

(Doc ID 2158726.1)

Last updated on JULY 01, 2018

Applies to:

Oracle Customers Online - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Customers Online Super User

File version
R12 java/home/webui/VisualPageCO.java 120.15.12020000.3

When clicking on the Visualize Relationship button for any Organization , Visualize Relationship Page displays the following error:
ERROR
-----------------------
Detail 0 ##
java.lang.NullPointerException
at java.io.Reader.(Reader.java:78)
at java.io.InputStreamReader.(InputStreamReader.java:97)
at oracle.apps.imc.home.webui.VisualPageCO.getPluginInfoFromHTML(VisualPageCO.java:583)
at oracle.apps.imc.home.webui.VisualPageCO.buildPage(VisualPageCO.java:360)
at oracle.apps.imc.home.webui.VisualPageCO.processRequest(VisualPageCO.java:114)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:267)
at oracle.apps.fnd.framework.webui.beans.layout.OACellFormatBean.processRequest(Unknown Source)
..............

Further down file

[969]:UNEXPECTED:[fnd.framework.webui.OAPageErrorHandler]:(FilterChainImpl.java:60)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:163)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3748)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3714)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1491)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
java.lang.NullPointerException
at java.io.Reader.(Reader.java:78)
at java.io.InputStreamReader.(InputStreamReader.java:97)
at oracle.apps.imc.home.webui.VisualPageCO.getPluginInfoFromHTML(VisualPageCO.java:583)
at oracle.apps.imc.home.webui.VisualPageCO.buildPage(VisualPageCO.java:360)
at oracle.apps.imc.home.webui.VisualPageCO.processRequest(VisualPageCO.java:114)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:267)
..............

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Customers Online Super User
2. Query customer with Relationship Data
3. Click on Visualize relationships

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the visualizer can not be opened to see Relationships

Changes

Release 12.2

Cause

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