Unable To Search Sales Order Using Sales Order For EBS Mobile Apps (Doc ID 2158815.1)

Last updated on JULY 07, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Mobile App

ACTUAL BEHAVIOR
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Unable to search Sales Order using Sales order for EBS mobile apps. The same can be viewed from the EBS application


EXPECTED BEHAVIOR
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Expect to query Sales orders from the Mobile App.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to mobile app with userid/pwd.
2. click on My customers.
3. Input ' - single apostrophe in the "Type search keywords" area
4. Click on Search of the keyboard.
5. OBSERVED BEHAVIOR: No Result Found message is shown


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot query sales orders from the mobile app.

Cause

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