Why an Employee Is Unable To Update His Address Via Self-Service Due To An Address Change Pending Approval (Doc ID 2159057.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, BasicDet,Address,Phone,Contact

Employee is unable to update his address via Self-Service due to an address change pending approval

An employee is unable to update his address via Self-Service due to an address change pending approval from 2013. Cancelling the transaction was attempted but it still shows as pending approval.

How can this be cleared so the user can update their address?

ERROR
-----------------------

An existing approval request already exists.

Cause

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