Cannot Reject Pending Approvals Out Of CRM HTML Administration (Doc ID 2159220.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Others

When attempting to reject old pending user registration approvals (from 2014) out of responsibility "CRM HTML Adminstration the following error occurs.

ERROR
-----------------------
ora-06508 when we remove only one approval-item
ora-01000 when we try to reject all 4 approval items

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. CRM HTML Adminstration
2. Users
3. Registration
4. Pending Approvals
5. reject


Cause

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