OA Framework Personalizations Defined at the User Level Prevent Access to the "Switch Proxy User" Page, and the Functional Administrator is Unable to Delete the Personalizations (Doc ID 2159728.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Applications Framework - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

 E-Business Suite 12.2.4 Applications Framework, Framework issues

 

An error occurs In OAF when Personalizations are defined at the User Level.

Users are unable to access The "Switch Proxy User" page, and the Functional Administrator can not delete the personalizations causing the issue.

The Switch Proxy User page fails with the following error:

oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_REGION_DATA. Tokens: REGIONCODE = /oracle/apps/fnd/umx/proxy/webui/SwitchUserPG;
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:556)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3242)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:2963)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1131)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:567)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:455)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)

Changes

 Recent upgrade from 12.1.3 was completed.

Cause

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