Unable To Update Employees Contact Information Through Manager Self Service (Doc ID 2160096.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.7 version, BasicDet,Address,Phone,Contact

Unable to update employees contact information through manager self service

When navigating to the manager self service and picking an employee that reports to him. try updating that employee's contact details (like update last name) and receive an error - This person either does not exist at all or does not exist as of the effective date.

"This person either does not exist at all or does not exist as of the effective date."

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. US Manager Self Service > Personal Information
2. Choose and Associate > Add New Emergency Contact > Add Details and Save
3. Update new contact information





Cause

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