Unable To Add Beneficiaries After Life Event (Doc ID 2160211.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP8 version, Advanced Benefits
Production


When attempting to add a beneficiary after a life event, the following error occurs:

ERROR
-----------------------
Error: APP-BEN-94037: Future events have to be backed out to complete or deny the certifications, action items while adding beneficiaries after Marriage life event.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. View Person Life Events
Marriage LE - Occurred 04/01/16; Processed 04/04/16
2. Navigate to Benefits Service Center
Life Events Summary shows Unrestricted and Marriage events, both in Started status.
Open Action Items box is checked.
3. Click on Desktop Activities dropdown - Person Enrollment Action Items
Designate Beneficiary for Marriage LE = Basic Life
4. Click on Designee button
5. Designate Beneficiaries tab
Plan - Basic Life Start Date 01/02/16
Beneficiary Name, Type Primary, % 100, Relationship - Spouse
Effective Date 04/08/16
Error appears.

Changes

 Conversion of Plans from Oracle Standard Benefits to Oracle Advanced Benefits

Cause

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