"API Programming error (CS_CHARGE_DEATILS_PVT.Create_Charge_Details) "Error While Creating Repair Order (Doc ID 2160232.1)

Last updated on JULY 21, 2016

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When attempting to create Repair Order,
the following error occurs.

ERROR
-----------------------
Note: The creation of a default logistic line(s) failed. Please enter the requisite lines(s) manually in the Logistic tab.
Caution: API Programming Error (Create_Charge_Details): The transaction type that was passed to the API requires Install Base information.
Caution: API Programming error (CS_CHARGE_DEATILS_PVT.Create_Charge_Details): &TEXT


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Entered Repair order and save
2. Click on Ok
3. Click on Save As Is
4. Click on OK on the next 3 windows
Warning message: Serial number entered does not exist: Serial number entered does not exits, Do you want to continue?
No IB Instance: No IB Ref Num entered for the selected product. To create the Repair Order without adding to Installed Base, click "Save As Is".
Note: The creation of a default logistic line(s) failed. Please enter the requisite lines(s) manually in the Logistic tab.
Caution: API Programming Error (Create_Charge_Details): The transaction type that was passed to the API requires Install Base information.
Caution: API Programming error (CS_CHARGE_DEATILS_PVT.Create_Charge_Details): &TEXT

Cause

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