Contract Line Has An Incorrect List Price (Doc ID 2160459.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------
The price list contains one item with a price, However the contract line shows a different list price  .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

 Provide the details, including the navigation path, on how to consistently reproduce the issue.
  Go to Service Contracts Manager > Contract Administration > Launchpad
  Open the contract
  Go to T >Lines
  Go To T > Pricing/Products
  Select the line and click the Price Calculation button to see if the list price reflects the price from the price list
  Click Reprice

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
List price should match the price in the price list.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms