IEXDELCN Workflow Instances Error Due To 3205: 'XXX, YYY' Is Not A Valid Role Or User Name. (Doc ID 2160469.1)

Last updated on JULY 25, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Administration
The workflow type IEX: WF Delinquency Current Status Notice ends in the following error

ERROR
-----------------------
Failed Activity Notify Owner of setting Delinquency Status to Current
Activity Type Notice
Error Name WFNTF_ROLE
Error Message 3205: 'XXX, YYY' is not a valid role or user name.
Error Stack Wf_Notification.Send(XXX, YYY, IEXDELCN, NOTIFY_OWNER_DEL_CURR_STATUS, WF_ENGINE.CB) Wf_Engine_Util.Notification_Send(IEXDELCN, LIT_2743522, 260644, IEXDELCN:NOTIFY_OWNER_DEL_CURR_STATUS) Wf_Engine_Util.Notification(IEXDELCN, LIT_2743522, 260644, RUN)


STEPS
-----------------
Responsibility: Advanced Collections
Navigation: Go to Status monitor and search for the IEXDELCN workflow
Notice that there are multiple errored workflows ended in the same error

 

Cause

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