DFF Attribute Names Are Not Showing Under History Tab in Agent Dashboard

(Doc ID 2160939.1)

Last updated on JULY 24, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Dashboard

ACTUAL BEHAVIOR
---------------
DFF Attribute names are not showing under History tab in Agent Dashboard. Instead the corresponding attribute column name is displaying.

EXPECTED BEHAVIOR
-----------------------
DFF Attribute Names show show under History tab in Agent Dashboard

STEPS
-----------------------

1. Navigate to Support Specialist, Vision Operations (R) -> Agent Dashboard.

2. In the Create SR page, entered the summary and DFF values in the problem details section.

3. Created the Service Request

4. The history tab in the Update SR page showing the details entered in the DFF
record as below,

External Attribute 11: No Value To test item
External Attribute 12: No Value To test serial

Cause

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