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Deductions are Incorrect after Processing Life Events that Cause Annual Elected Amount to Recalculate (Doc ID 2160950.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

Patch 23316097:R12.BEN.B was delivered to correct the incorrect calculation/deduction after processing the Salary Adjustment life event.  This issue was affecting the element entry values for Health Care and Dependent Care Flexible Spending Accounts.
However, processing the Gain Dependent life event results in the same issue and was not fixed by Patch 23316097:R12.BEN.B.
Rates calculated by benefits remain correct but the element is incorrect.

The issue only occurs with the Health and Dependent Care Flexible Spending plans.


STEPS
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query a currently enrolled employee.

3. Increase the employees salary amount effective 11-Mar-2016.
4. Process the detected "Salary Adjustment" life event.

5. View Enrollment Results shows that the FSA benefit amount and rates are the same.
6. Navigate to People > Assignment > Entries and see that the element entry is fine
9. process Processed the Gain Dependent Life Event
10.  Navigate to People > Assignment > Entries and see that the element entry the amounts are changing into:

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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