Depot Service Orders 'Unit Price' -or- SR Charges Pricing: 'List Price': NOT Populated

(Doc ID 2160959.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Depot Repair when entering either Estimate or Actual Charge lines, the Price is not populated.
In Service Charges, when entering the Charges line, the Line Price is not populated.


Steps:

(R) Service
(N) Service Requests > Create Service Request

 - Charges tab: Enter all information (Business Process, Service Activity...)
 => Pricing subtab: The 'List Price' is not populated.

(R) Depot Repair(N) Service Orders form

 - Query SR and create a Service Order
 - Logistics tab: Item and Price List are populated
 => The Price is not populated.

Cause

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