Attachment Icon Setup For Order Header/ Order Information Is Disabled In The Contact Center Form (Doc ID 2161053.1)

Last updated on JULY 17, 2016

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3, on Contact Center form, attachment icon is disabled when search for Order Numbers and user has setup block 'ORDER' for Attachment Functions for Contact Center 'CSCCCCRC' .


Steps To Reproduce
=============
1. Navigate > Service > Customer Management > Contact center > search by 'Order Number' = 3109718 customer details default notice Attachment icon not disabled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms