Customer Merge Issue Is Going To Error.

(Doc ID 2161292.1)

Last updated on SEPTEMBER 04, 2016

Applies to:

Oracle Common Applications - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Customers Module

Customer merge issue is going to error.

Unable to do customer merge ,customer already tried doing party merge before doing customer merge.


  Updating table CS_INCIDENTS_ALL_B
  Can Not Merge Cust Accounts owned by different parties. Please run Party Merge
  first and then run Customer Merge.

The issue can be reproduced at will with the following steps:
1. Perform Customer Merge




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms