Error: ORA-06512: at "APPS.PQH_SS_WORKFLOW", line 2963 While Opening Role Based Approval Notification From Workflow Status Monitor. (Doc ID 2161448.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP8 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.


This note provides a brief overview of

Symptoms

Problem Statement:

 When attempting to open a workflow notification which is using Role (PQH_ROLE) based approvers, the following error occurs:

java.sql.SQLException: ORA-01403: no data found
ORA-06512: at "APPS.PQH_SS_WORKFLOW", line 2963
ORA-06512: at line 1

 

Steps to Reproduce:

The issue can be reproduced at will with the following steps:

  1. Submit a transaction (Example: Manager Self-Service responsibility -> Worker Status Change), that requires approval from a Role (PQH_ROLE, Role defined using Transaction Maintenance > Roles).
  2. Login as any user is that not part of the above role, but is a workflow Administrator and have access to open the notification from Status Monitor.
  3. Click Open link for the notification in the workflow status monitor.
  4. Shows Error.

Cause

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