Release 12 Values In Custom Recommendation Not Working Properly
(Doc ID 2161538.1)
Last updated on OCTOBER 13, 2022
Applies to:
Oracle Credit Management - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Credit Management -> Case Folder -> Add Recommendation
ACTUAL BEHAVIOR --------------------- When updating case folder with a recommendation, the values are not displaying the correct values entered.
We see the following problems in Credit Management.
1. The values in Value 2 disappear when re-query mode. 2. Currency defaulting in Value1. 3. Requested Amount appearing in Value2 field ( When saving, save as Value 1, Value2, Value2) The requested amount is replaced with another Value2 4. The screen is displaying 3 fields that should allow input. (Value 1, Value 2, and Requested Amount) but only 2 values are permitted for a custom recommendation.
This is the same issue to bug <Bug 5632665> VALUE2 OF RECOMMENDATION 'SECURITY DEPOSIT' DISAPPEARS WHEN UPDATE CASE FOLDER was supposed to fix this issue. The bug specifically references version 11.5. We are experiencing similar behavior in version 12.1.3 to 12.2.4
EXPECTED BEHAVIOR ------------------------- Add recommendations screen should save the values entered.
STEPS ----------------------- The issue can be reproduced at will with the following steps:
Customer Example Organization Name Customer1 Account Description Customer1 Organization Number xxxxx Account Number yyyy
Verify SELECT LOOKUP_CODE,MEANING FROM AR_LOOKUPS WHERE LOOKUP_TYPE = 'AR_CMGT_RECOMMENDATIONS' and enabled_flag = 'Y'
Test case 1 -This is only an example of what you might see. Each customer test case will be different. But the problem is the same.
(R) Responsibility 1. Credit Management Super User 2. Query Case Folder xxxxx 3. Select Update Case Folder 4. Click on Recommendations 5. Select Test GIL Credit Hold Recommendation. 6. The first time Value 1 will default with a Value mxn - Change this to 30 7. Enter Value 2 of 10000 8. Click Apply 9. Click Save for Later 10. Reenter Case Colder 11. Click on Select Update Case Folder 12. Value 2 from #7. above is gone. It is now NULL
-Issue reproduced
Test case 2.
13. Reenter the same Case Colder 14. (From 11 above). Click on Select Update Case Folder 15. Value 1 still shows 30. Value 2 is NULL 16. Leave Value 2 as NULL 17. But enter Requested amount (second value 2) with value of anything. I entered 125654 18. Click Apply 19. Click Save for Later 20 Requery the same case folder 21. Click on Update Recommendation 22. Value 2 (from step 16) is now populated with 125654 (was null) 23. and the second value 2 (requested amount) is also populated with 125654
What was previously in Requested amount is now also populated in Value 2. The label now changes from Requested Amount to Value 2.
Click on "About this page" shows
header: Add Recommendation Values text Add Recommendation Values messageTextInput: Value 1 prompt Value 1 messageTextInput: Value 2 prompt Value 2 messageTextInput: Value 2 prompt Requested Amount
oracle.apps.ar.creditmgt.analysis.casefolder.server.AnalysisCaseFolderAM N AnalysisCaseFolderAMImpl.java 120.60.12010000.12 oracle.apps.ar.creditmgt.application.server.OCMPageLevelAM Y OCMPageLevelAMImpl.java 120.0
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, Add recommendations have the incorrect values.
