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Release 12 Values In Custom Recommendation Not Working Properly (Doc ID 2161538.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Credit Management -> Case Folder -> Add Recommendation

When updating case folder with a recommendation, the values are not displaying the correct values entered.

We see the following problems in Credit Management. 

1. The values in Value 2 disappear when re-query mode.
2. Currency defaulting in Value1.
3. Requested Amount appearing in Value2 field ( When saving,  save as  Value 1, Value2, Value2) The requested amount is replaced with another Value2
4. The screen is displaying 3 fields that should allow input. (Value 1, Value 2, and Requested Amount) but only 2 values are permitted for a custom recommendation.

This is the same issue to bug <Bug 5632665> VALUE2 OF RECOMMENDATION 'SECURITY DEPOSIT' DISAPPEARS WHEN UPDATE CASE FOLDER was supposed to fix this issue.
The bug specifically references version 11.5. We are experiencing similar behavior in version 12.1.3 to  12.2.4

Add recommendations screen should save the values entered.

The issue can be reproduced at will with the following steps:

Customer Example
Organization Name Customer1
Account Description Customer1
Organization Number xxxxx
Account Number yyyy


Test case 1 -This is only an example of what you might see.  Each customer test case will be different. But the problem is the same.

(R) Responsibility
1. Credit Management Super User
2. Query Case Folder xxxxx
3. Select Update Case Folder
4. Click on Recommendations
5. Select Test GIL Credit Hold Recommendation.
6. The first time Value 1 will default with a Value mxn - Change this to 30
7. Enter Value 2 of 10000
8. Click Apply
9. Click Save for Later
10. Reenter Case Colder
11. Click on Select Update Case Folder
12. Value 2 from #7. above is gone. It is now NULL

-Issue reproduced 

Test case 2.

13. Reenter the same Case Colder
14. (From 11 above). Click on Select Update Case Folder
15. Value 1 still shows 30. Value 2 is NULL
16. Leave Value 2 as NULL
17. But enter Requested amount (second value 2) with value of anything. I entered 125654
18. Click Apply
19. Click Save for Later
20 Requery the same case folder
21. Click on Update Recommendation
22. Value 2 (from step 16) is now populated with 125654 (was null)
23. and the second value 2 (requested amount) is also populated with 125654

What was previously in Requested amount is now also populated in Value 2.
The label now changes from Requested Amount to Value 2.

Click on "About this page" shows

header: Add Recommendation Values text Add Recommendation Values
messageTextInput: Value 1 prompt Value 1
messageTextInput: Value 2 prompt Value 2
messageTextInput: Value 2 prompt Requested Amount

/oracle/apps/ar/creditmgt/analysis/casefolder/webui/ARCMANALYSISCFADDRECOPAGE 120.19
Controller AddRecoPageCO
Application Module AnalysisCaseFolderAM
N 120.60.12010000.12
Y 120.0

The issue has the following business impact:
Due to this issue, Add recommendations have the incorrect values.


 File Versions
java/creditmgt/analysis/casefolder/server/AnalysisCaseFolderAMImpl.class 120.60.12010000.12
java/creditmgt/analysis/casefolder/server/CaseFolderRecommendVO.xml 120.6.12010000.3
java/creditmgt/analysis/casefolder/server/CaseFolderRecommendVORowImpl.clas 120.0.12010000.3


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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

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