Recommendation Value For Casefolder Is Not Working As Expected

(Doc ID 2161567.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Credit Management - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Analysis Tab

Value1 is defaulting to a different currency than you expect.

Expect the desired currency to be defaulted.

The issue can be reproduced at will with the following steps:
1. Go to any "Credit management analyst" responsibility > Credit Management > Analysis tab > Click on GO button in simple search (which populates all the case folders)
2. Select "Update Case Folder" icon on any of the Folder > Select "Recommendations" from the left panel > click on create "Recommendations" button
3. Select a value in the recommendation dropdown > 3 new fields will be shown: 1) Value-1 2) Value-2 and 3) requested amount

The issue has the following business impact:
Due to this issue, users cannot add a recommendation to the case folder as they see unexpected results.


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