Recommendation Value For Casefolder Is Not Working As Expected (Doc ID 2161567.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Credit Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Analysis Tab

ACTUAL BEHAVIOR
---------------
Value1 is defaulting to a different currency than you expect.


EXPECTED BEHAVIOR
-----------------------
Expect the desired currency to be defaulted.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to any "Credit management analyst" responsibility > Credit Management > Analysis tab > Click on GO button in simple search (which populates all the case folders)
2. Select "Update Case Folder" icon on any of the Folder > Select "Recommendations" from the left panel > click on create "Recommendations" button
3. Select a value in the recommendation dropdown > 3 new fields will be shown: 1) Value-1 2) Value-2 and 3) requested amount

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add a recommendation to the case folder as they see unexpected results.

Cause

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