When creating a Service Request Task, the Task Status LOV doesn't display the correct values based on the transition rules (Doc ID 2161592.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
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In the Service Request form Tasks tab, when creating a new task, the task transition rules are not working correctly and only one status is available for selection.

EXPECTED BEHAVIOR
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The task status LOV should display the available statuses defined by the transition rules

STEPS
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The issue can be reproduced at will with the following steps:
1. In the Service Request form, while creating a new SR, try to create also a new task
2. In the Task tab, try to change the defaulted task status and only the "Accepted" status is available, even when the transition rule is defined with additional statuses.


Cause

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