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In Customer Support Specialists > Tasks > there is no equivalent to the Forms UI Tasks More button (Doc ID 2161617.1)

Last updated on MARCH 17, 2019

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Update Service Request

Actual Behavior

In the Service Request form (CSXSRISR) -> Task Tab, the 'More' button displays important information including:
-Resources
-Dependencies
-References
-Dates
-Contacts
-Task Audit

This information is not available in the Customer Support (HTML) Task page

Expected Behavior

The same information (in particular Dates) should be available in the Customer Support (HTML) Task page

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Create a service request with a task
2. In the Service Request form > Tasks tab > click More button > the following information is available: -Dates
3. Query the same SR in Customer Support Specialist > navigate to Tasks > the same type of information is not available


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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