In Customer Support Specialists > Tasks > there is no equivalent to the Forms UI Tasks More button
(Doc ID 2161617.1)
Last updated on SEPTEMBER 03, 2021
Applies to:
Oracle Customer Support - Version 12.2.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.3 version, Update Service Request
Actual Behavior
In the Service Request form (CSXSRISR) -> Task Tab, the 'More' button displays important information including:
-Resources
-Dependencies
-References
-Dates
-Contacts
-Task Audit
This information is not available in the Customer Support (HTML) Task page
Expected Behavior
The same information (in particular Dates) should be available in the Customer Support (HTML) Task page
Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Create a service request with a task
2. In the Service Request form > Tasks tab > click More button > the following information is available: -Dates
3. Query the same SR in Customer Support Specialist > navigate to Tasks > the same type of information is not available
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |