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In Customer Support Specialists > Tasks > there is no equivalent to the Forms UI Tasks More button (Doc ID 2161617.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Update Service Request

ACTUAL BEHAVIOR
---------------
In the Service Request form (CSXSRISR) -> Task Tab, the 'More' button displays important information including:
-Resources
-Dependencies
-References
-Dates
-Contacts
-Task Audit

That information is not available in the Customer Support (HTML) Task page

EXPECTED BEHAVIOR
-----------------------
The same information (in particular Dates) should be available in the Customer Support (HTML) Task page

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service request with a task
2. In the Service Request form > Tasks tab > click More button > the following information is available:
-Dates
3. Query the same SR in Customer Support Specialist > navigate to Tasks > the same type of information is not available


Cause

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In this Document
Symptoms
Cause
Solution
References


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