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In Customer Support Specialists > Tasks > there is no equivalent to the Forms UI Tasks More button (Doc ID 2161617.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Update Service Request

In the Service Request form (CSXSRISR) -> Task Tab, the 'More' button displays important information including:
-Task Audit

That information is not available in the Customer Support (HTML) Task page

The same information (in particular Dates) should be available in the Customer Support (HTML) Task page

The issue can be reproduced at will with the following steps:
1. Create a service request with a task
2. In the Service Request form > Tasks tab > click More button > the following information is available:
3. Query the same SR in Customer Support Specialist > navigate to Tasks > the same type of information is not available


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